What initial investments are required from the partner? What exactly do I invest in?  

The partner invests in the preparation of the premises (repair, furniture), equipment for clients (computers, monitors, peripherals), payment of the internet channel, as well as in the registration of their business and obtaining any general permits to carry out commercial activities, if required in their locality. RoyalPlay does not charge for the platform usage license.

How exactly is my income calculated? What percentage of the GGR (Gross Gaming Revenue) or NGR (Net Gaming Revenue) will I receive?  ​

Your income is calculated as a percentage of the Gross Gaming Revenue (GGR) of your betting shop. The GGR is the total sum of all bets placed minus the total sum of all winnings during the month.

We offer a competitive percentage rate. This percentage can be fixed or progressive (for example, increase when reaching certain GGR volumes in your betting shop).

How and how often are partner commission payments made?  

In our collaboration model, there are no regular commission payments from RoyalPlay to the partner in the usual sense. The work is based on a prepaid credit system: 

1. You, as a partner, buy game credits from RoyalPlay at a special partner price (with a discount of up to 80%).
2. These credits are added to your cashier balance in the RoyalPlay system and are used by players to place bets and play.
3. You receive payments from players in cash or other methods directly in your betting shop (for example, when they top up their game balance).

Your income is generated locally on your side – it is the difference between the funds received from players in your room and the cost of the credits you bought from RoyalPlay.

Are there hidden fees, license fees or guaranteed minimum payments to RoyalPlay?  

No, our Revenue Share model is transparent. You do not pay for the RoyalPlay software license. Your income depends directly on the GGR of your room. There are no guaranteed minimum payments to us.

What is the average potential income of a partner? Can you give calculation examples?  

The potential income depends on many factors: location of the room, number of gaming stations, customer traffic and partner marketing activity. We cannot guarantee specific amounts, but in the partner panel you will find tools to analyze the GGR, and when discussing the conditions, we can provide calculation examples.

How transparent is the financial information? How can I track my income?  

Absolutely transparent. You get access to the RoyalPlay partner panel, where you can see in real time all the GGR statistics and your calculated income. Detailed reports are available.

Who covers the internet and electricity costs at the point of sale?  

These operating expenses (rent, internet, electricity, staff salaries, etc.) are covered by the partner.

What are the exact minimum system requirements for computers (PCs) at the gaming stations? 

We recommend using PCs with an Intel Core i3 / AMD Ryzen 3 processor or higher, 8 GB of RAM, SSD drive and a basic graphics card for smooth graphics. Stability is more important than maximum power.

What requirements apply to the internet channel (speed, stability)?  

A stable internet connection is required. The recommended speed is at least 20 Mbps for every 5-10 gaming stations, with low ping. Stability is critical.

Who provides technical support? What are the hours and by what means (phone, email, chat)? 

RoyalPlay provides technical support for issues related to the operation of the platform and the games. Support is available during business hours through dedicated channels for partners (phone, email, ticket system).

How are software and game updates carried out? Is my participation required?  

All RoyalPlay software and game updates are carried out centrally on our servers and applied automatically, without your participation.

What happens in case of a technical failure of the equipment (partner's PC) or the RoyalPlay software?  

The partner is responsible for the operation of the client equipment. In case of a RoyalPlay platform failure, our technical team works quickly to resolve the problem. We ensure a high level of service availability.

How secure is the RoyalPlay platform? How are player and partner data protected?  

The RoyalPlay platform uses modern encryption protocols, a multi-level security system and complies with international data security standards.

Do I need my own servers? 

No, all the server infrastructure is on our side (SaaS model). You only need the client PCs and internet.​

Does RoyalPlay provide any equipment?

RoyalPlay provides the software platform. The purchase of the client equipment is the responsibility of the partner.

How often are new games added to the RoyalPlay platform?  

We regularly add new games from leading global providers and our own developments to maintain player interest.

Can I, as a partner, choose which games will be available in my room?  

Yes, each partner has the option of personal selection and configuration of games and services, from a single game to the complete list.

Do the games on the platform have the necessary licenses and certificates?  

Yes, all games on the RoyalPlay platform are licensed by the developers and certified by independent laboratories to comply with fairness and randomness (RNG) standards, even if there are no specific game certification requirements in your country. This guarantees quality and reliability.

How popular are RoyalPlay games among players in my region?  

Our portfolio includes popular games in many regions of the world: slots, crash games, sports betting, virtual games, live games and fast games. We will help you select the most relevant content for your audience.

How is the RoyalPlay platform different from the competition?  

RoyalPlay offers a reliable SaaS platform with a wide selection of certified games, a transparent Revenue Share model without hidden fees, configuration flexibility and quality support.

Describe step by step the whole process to become a RoyalPlay partner.  

1. Application
2. Consultation and discussion of conditions
3. Agreement signing
4. Preparation of the premises and purchase of equipment
5. Software configuration (remote)
6. Training
7. Launch!

How long does the whole process usually take from application to room launch? 

It depends on how quickly the partner prepares the premises and the equipment. Our configuration part takes 1 to 3 business days.

What type of contract is signed between the partner and RoyalPlay? What are its main conditions and duration? 

A partnership agreement is signed that regulates the use of the platform, the conditions of Revenue Share, the rights and obligations of the parties, support and confidentiality. It is generally held for 1 year with automatic renewal.

Is training provided for me and my staff on the use of the platform? 

Yes, we provide instructions and conduct online training on the use of the platform.

Are there territorial restrictions or exclusivity conditions for partners? 

Standard conditions do not imply exclusivity, but this can be discussed individually.

What are the main requirements for the premises to open a point of sale (area, ventilation, compliance with local regulations)? 

The premises must meet the general requirements for commercial establishments and the safety regulations of your locality.​